Ford Motor Complaint - Vehicle and service is possibly the worst ever
BOXBOROUGH, MASSACHUSETTS -- Ok here my story; back in Feb of 2005 I purchased a 2003 Ford Mustang with 22,000 miles on it. It was the “Pony Edition” with the 3.8 liter in it. The vehicle ran like a champ until it reached 30,000 miles where I noticed a ticking/tapping sound coming from the engine. Took it to the local Ford Dealer (Gervais Ford, MA) twice, they informed me that it was normal and there nothing to worry about. Well fast forward to August 25th, 2005, this is where the vehicle now has 37,000 miles (1,000 miles out of warranty)………it stalls with no symptoms or warning and will not start back up with white smoke pouring from the exhaust. I have it towed to the local Ford Dealer (Gervais Ford, MA) and find out both head gaskets have blown with some possible internal damage. The estimate to repair is now $2,000 and may go up depending on what else is wrong when they take it apart. The Service Manager (Dean) even informed me that they reserve the right to refuse my business, what the hell is that all about? I tried to reason with and explained this would have been caught earlier when I brought it in for the engine noise. I got ansolutely no-where. Apparently the slogan on thier paperwork "Were with with you all the way" is false. Also how did this place get "Blue Oval" certified?
I have taken very good care of this vehicle since ownership and all the records to prove it. Clearly this is some sort of defect in the engine. This is totally unacceptable, who would expect to pay thousands of dollars to repair a new vehicle just 5 months after purchasing? Ford is not going to take any responsibility or even stand behind thier product and I am forced to come up with the money to repair. Is there any recourse that I can take? This whole situation is draining my $$$ fast, between the rental, towing( $672.00 so far) and car payments it is getting out of hand.
Well I am going to start a "Ford Sucks" website, register my issue with the BBB and have every news station in the are cover my story. Believe me (Gervais Ford) will have news coverage on thier poor/negative practices daily, guaranteeing loss of business. Since this has happened I have at least a dozen people contact me with the same issue but could not find help on this particular vehicle. Ford you will see me in court if this does not get rectified.