Albertsons Grocery Complaint - The Customer Is Never Right
SANTA FE, NEW MEXICO -- I went in the Albertsons in north Santa Fe to load a prepaid Visa I have been to other Albertsons and have no problems, well as I was on the phone going through the robot instructions, the albertsons employee decided to come up and let me know that I had 5 minutes before they closed so I was unable hear what the robot on the other line had to say so I had to start over with the pressure of only having 3 minutes to get my transaction finished. I was able to get a real person on the line and get the transaction completed but when it came down to the reference numberI did not have pen to write it down and the employee that interrupted me was nowhere to be found. The man on the other line told me it was in there system and they should be able to retrieve it with no problem, so I hung up the phone and went looking for the employee that was in such a hurry to close I found her outside talking to someone and told her I needed to complete my transaction. We go back to the counter and she has no Idea on how to work the machine, I told her that I was on a automated phone line and when she told me I had five minutes, I had to start over again and would she find someone that would know how to work the machine because I had already completed the transaction on the other line she finally gets a so called manager he has no clue and the other employee all she wanted to do was argue with me I went back to the phone to get instructions on how they could complete my transaction when I went back to the counter with the instructions, the so called manager starts yelling at me and telling me that the machine they are using does not have the capability of completing my transaction. I told him I have a supervisor from moneygram on the line that says you do, and he refused to listen to me and proceeded to yell at me for not telling him how to do his job properly I finally convinced him to get on line with the employee from moneygram and she told him how to do it I finally was able to complete the transaction I wrote down all the names of employees that were rude to me and the original employee that started the whole mess I wanted to let her know not to interupt people while they are on that phone, she through up her hands and told me she also worked for the public defenders office, like she was threatening me, either way I will not go back to that Albertsons again.
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