Public Storage Complaint - Unhappy Customer - Storage Unit Rental

Posted by Skye on 2011-12-03:

What does your contract say about late payments? I know you said you were in touch with them the entire time about being late, but it's what's in your contract that matters.

We used Public Storage and had paid 6 months in advance, to avoid any problems down the road. Sorry this happened to you.

Posted by Justice-4-All on 2011-12-03:

Skye offers excellent advice in paying your fees in advance, especially if you know you'll be out-of-town.

Posted by Starlord on 2011-12-05:

I'm sorry, but I don't understand your beef. Storageplaces are in business to rent storage space, and just like any other rent, it needs to be paid. What kept you from sending the payment? As pointred out, the contract is what counts. It is called the 'four corners' principle. If it isn't contained within the four corners of the written contract, it doesn't exist. A contract cannot be altered by anything someone says. Ever watch Storage Wars?

Posted by Ramon on 2012-06-10:

Also on another note, at least with Public Storage, they dont really make money off of auctions. And when they do they just take whats owed and send a check for the remaining to the tenant. People dont understand that auctions usually have the stuff selling for pennies on the dollar of what its worth.

Posted by storagealert on 2012-08-09:

In California, they must follow procedure prior to denying access and cutting the lock. There also is a statutory limit to a single late fee. So - late or not he was entitled to the protection of the Self Storage Act and is right to warn the next person. washington.dale@gmail.com

Posted by Anoni on 2012-08-27:

Sounds like you were more than 2 weeks late, plus property manager will always let you know what about to happened if you do stay in contact. If they called you and you didn't answer and they had to leave a message every time it does not count as "being in contact"