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Macys Complaint - Fine Jewelry
Complaint
My wife bought a pair of earrings in fine jewelry for $2600. The saleswoman Nancy took the tags off the earrings and stuck them to the receipt and told her that she could return them in 30 days. We went and tried to return them about 15 days later which is today. Nancy and her manager Marina who wouldn't give her last name told us that they aren't returnable because the tags are not attached to the earrings. Nancy lied and says that she told my wife they were not returnable if the tags were off. It does say that on the receipt but who reads the receipt if the salesperson tells you verbally that you can return it. So a warning to all who shop at Macy's for jewelry. Do not let the salesperson take off any tags, because they know that if they do, their commission is guaranteed and you will not be returning anything without a tag attached. I know that this has happened to others because its a scam. Salepeople should not be taking tags off of anyone's purchases. They have too much to gain and nothing to lose. I will celebrate when Macy's files for Chapter 11 and Nancy and Marina get downsized.
Comments:
Posted by Skye on 2011-12-03:
Your review is a great reminder to ALWAYS read your receipt and know the stores return policy.
Sales people will tell you anything to seal the deal, and yes they do lie. Its what is in writing is what matters. Verbal means nothing.
Sales people will tell you anything to seal the deal, and yes they do lie. Its what is in writing is what matters. Verbal means nothing.
Posted by Justice-4-All on 2011-12-03:
Quite often, sales people will ask, "Would you like me to remove the tags?" Almost like a knee jerk reaction, we consumers usually say yes. Excellent review when dealing with Macy's. I will keep this in mind when dealing with other department stores as well. Thanks!
Posted by JISCal1 on 2011-12-04:
I am not sure how tags are attached to earrings. Are they attached to the jewelry itself, or are they attached to one of those plastic cards or are they in an actual small jewel box? My assumption with earrings of this price would be in a box. If the earrings were on a card or in one of the boxes, the tags wouldn't have been attached to the earrings anyway, so Macy's has no justification for not making the return. Maybe I am not understanding how the whole earring set up works.
Posted by Venice09 on 2011-12-04:
I'm confused about this, as well. Tags don't stick, so I don't understand how it stuck to the receipt. A tag can be easily reattached, so it shouldn't have been a problem.
I've never looked at earrings in that price range, but I'm assuming they come in a box with the price sticker on the box or have a tag hanging from the earrings. It would be helpful to know more about the tags/sticker.
I can't find any information about this on Macy's website. It only states, "Jewelry items purchased from macys.com must be returned within 30 days of receipt in its original condition and in its original packaging." Nothing about tags or in-store purchases.
If the OP is correct, that's an awful way to do business. Even if the info is on the receipt, it would be useless if the employee already removed the tags/sticker.
Unless there's another reason for not accepting the return, I would argue with them until I got a refund.
I've never looked at earrings in that price range, but I'm assuming they come in a box with the price sticker on the box or have a tag hanging from the earrings. It would be helpful to know more about the tags/sticker.
I can't find any information about this on Macy's website. It only states, "Jewelry items purchased from macys.com must be returned within 30 days of receipt in its original condition and in its original packaging." Nothing about tags or in-store purchases.
If the OP is correct, that's an awful way to do business. Even if the info is on the receipt, it would be useless if the employee already removed the tags/sticker.
Unless there's another reason for not accepting the return, I would argue with them until I got a refund.
Posted by ok4now on 2011-12-04:
Sounds like Nancy doesn't want to loose her big commission on this sale. If this purchase was put on a C.C. dispute it. I'm surprised that Macy's, who is very customer friendly would do this.
Posted by Venice09 on 2011-12-04:
If it's true, I'm surprised the manager went along with it. I have a feeling there might be another reason we're not aware of.
Posted by At Your Service on 2011-12-04:
It isn't likely you'll see Macy's going out of business anytime soon.
The reason for the policy is to protect themselves from people desiring to get jewelery for that annual holiday party and then returning them. A reasonable policy it sounds like and especially if it's provided in writing with the receipt.
The reason for the policy is to protect themselves from people desiring to get jewelery for that annual holiday party and then returning them. A reasonable policy it sounds like and especially if it's provided in writing with the receipt.
Posted by Venice09 on 2011-12-05:
This complaint is not about the policy. It's about the employee removing the tags knowing that the earrings couldn't be returned without them.
Posted by madconsumer on 2011-12-05:
i agree AYS. i have read many times people have done this. not only with clothes and jewelry, but other things like applicances, televisions, and other electronics.
Posted by Venice09 on 2011-12-05:
Wait. Are At Your Service and madconsumer saying the OP deserved the treatment she received? Did you miss the part where the employee removed the tags?
Posted by madconsumer on 2011-12-05:
my comment is from experience.
Posted by At Your Service on 2011-12-06:
No question madconsumer. Unfortunately, there are those people who really will try to take advantage of retailers. I'm sure it happens the other way too. That is why the policy exists and seems more than appropriate in this case.
Posted by Venice09 on 2011-12-06:
We all know why the policies exist. That's not the point of the review. It's about the OP supposedly being tricked into not being able to return the earrings, which would be wrong on Macy's part.
Posted by madconsumer on 2011-12-06:
macy's is is a top notch store. their policies are extremely fair.
Posted by Venice09 on 2011-12-06:
It's not about the policy. It's about the employees. Did you read the review, madconsumer?
Posted by trmn8r on 2011-12-06:
Macy'y looks pretty healthy. It is trading today at a 52-week high, 50% above its low during that time frame. Have you heard rumors of bankruptcy that investors have missed?
The way I read this complaint, it looks like the employee should not have removed the tags. I am assuming that jewelry is returnable if it is in like-new condition. The way the review is written, the only way to do it is if the tags are attached.
I would stay in their face on this one and tell them you are going to file a dispute with the CC company and complain to the BBB. write your senator. No, not the last one, but I would not let this go. Good luck!
The way I read this complaint, it looks like the employee should not have removed the tags. I am assuming that jewelry is returnable if it is in like-new condition. The way the review is written, the only way to do it is if the tags are attached.
I would stay in their face on this one and tell them you are going to file a dispute with the CC company and complain to the BBB. write your senator. No, not the last one, but I would not let this go. Good luck!
Posted by JASMIN on 2013-01-31:
I HAS SAME PROBLEM WITH MY PURCHASE.I GOT RING AND EARRINGS.THE RING HAS TAG BUT NOT STICK WITH IT,THE EARRINGS HAS NO TAG BECAUSE THE SALES PERSON REMOVED IT.I WENT TODAY TO MACYS IN GLENDALE,CA AND TRIED TO RETURN IT,BUT THEY SAID "NO".
ALSO WE BOUGHT THIS FOR $3,000 AND ON THE END WE'LL PAY $15.000 MORE,BECAUSE MIN. PAYMENTS.
SO I'LL NEVER HAVE DEAL WITH MACYS ANYMORE!BE CAREFUL!
ALSO WE BOUGHT THIS FOR $3,000 AND ON THE END WE'LL PAY $15.000 MORE,BECAUSE MIN. PAYMENTS.
SO I'LL NEVER HAVE DEAL WITH MACYS ANYMORE!BE CAREFUL!
Posted by Madconsumer2 on 2013-02-13:
All Macy's costumer who is buying fine jewelry item should be informed by the sales associate not to remove the tag or return label if in case they want to return the item and there should be a sign in the fine jewelry area that informs customer not to remove tag and return label if they want to return the item. As a customer you feel really bad when the item that you've been saving for and will be paying with your hard earned money is not the one you wanted. You will really feel bad that you were not informed of their policy...was it deliberate so they will have a sale and earn their commissions?.....I know that there are lots of good and hardworking people at Macy's.....there are also customers who worked hard to buy at Macy's....lets just be honest with each other, after all...honesty is still the best policy.
Posted by lori on 2013-05-17:
In the future steam the tag off and keep it aside just in case. If you do end up having to return the item just apply again with crazy glue. Just did it at Macy's with a 1600 tennis braclet, thought about how much my husband paid for it (overpriced) had already ripped the tag off...just glued it at the tear. it is that easy.
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