Direct Air Informative - Flights for Spring Break Cancelled 2 months ago - we were not notified!
NIAGARA FALLS, NEW YORK -- We booked an extended family vacation with Cruise to San Juan for Spring Break. We heard from a friend - who heard from a friend, that Direct Air hand cancelled some flights out of Niagara FAlls. Upon calling Direct Air myself, I found out that in fact our flight had been cancelled, 2 months prior! When asked why I hadn't been contacted, or a refund hadn't been issued, they said they were working their way through a big list, and calls were being made based on when we booked. We booked 7 months ago!
We have now re-booked using a major airlines and paid over $1100 more than our original cost as we are getting too close to our travel period, and all the Direct Air cancelled flights to San Juan, Barbados and a Florida destination that's gone, are scrambling to leave the same weekend!@
Thanks a lot Direct Air.
Great Customer service! NOT!
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