Ann Taylor Loft Complaint - Promotional Misrepresentation - Discount not allowed.
Discount not allowed. - Complaint
CANTON, OHIO -- On black Friday, my 28 year old daughter and I purchased $200 of clothes at Ann Taylor Loft. We were impressed with the sale that was going on (50% off) and we also received discount cards to be used a week later for $25 off for every $50 spent. I went back when the discount period was in effect to purchase a dress that my daughter tried on, but we hadn't purchased at our last visit. I was so excited to get the dress with the discount card. Imagine my surprise when the clerk told me that the discount couldn't be used because the dress was on sale and the discount was not applicable on sale items. I did not purchase the dress because I was so upset at being misled. The clerk should have clarified that information when we received the cards. Shame on Ann Taylor Loft for conducting a promotion that is not a promotion. During these tough economic times when stores are competing for the consumer's dollars Ann Taylor needs to be more aware. I'm looking for a new clothing store that doesn't mislead the customer.