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Sirius XM Complaint - Lifetime subscription cancelled
Complaint
I have been a Sirius XM subscriber since I purchased my new car in 2007. At the time I purchased a lifetime subscription to XM Radio and also a annual subscription to Nav Traffic.
Last year (2010), Sirius XM discontinued the lifetime subscription plan. They also changed the Nav Traffic to require a monthly subscription plan in order to subscribe to Nav Traffic. Sirius then proceeded to cancel my Nav Traffic, since there was no monthly radio sibscription.
I called customer service (absolutely worthless) and they escalated to corporate. I was told over the phone that their new combined system (Sirius & XM merged) could not allow NavTraffic without a monthly radio contract. According to my notes, Sirius XM told me they would setup a nominal monthly billing of $1/month for the radio service in order to keep NavTraffic.
I now have learned that without my consent, they refunded a portion of my lifetime service (approx 1/3 of the original cost) and initiated a quarterly credit card charge for radio service.
I called back today (12/5/11) and the customer service manager told me that if I didn't like what they were offering, I could cancel and refused to escalate my case to corportate. She told me if I didn't like it, sue us.
Well, now that she has suggested it, perhaps I should...
I wonder how many others have been victimized by their illegal billing practices? This smells like a class action suit...now I need a hungry attorney :)
Bottom line...if a company has no competition, subscriber beware.
Last year (2010), Sirius XM discontinued the lifetime subscription plan. They also changed the Nav Traffic to require a monthly subscription plan in order to subscribe to Nav Traffic. Sirius then proceeded to cancel my Nav Traffic, since there was no monthly radio sibscription.
I called customer service (absolutely worthless) and they escalated to corporate. I was told over the phone that their new combined system (Sirius & XM merged) could not allow NavTraffic without a monthly radio contract. According to my notes, Sirius XM told me they would setup a nominal monthly billing of $1/month for the radio service in order to keep NavTraffic.
I now have learned that without my consent, they refunded a portion of my lifetime service (approx 1/3 of the original cost) and initiated a quarterly credit card charge for radio service.
I called back today (12/5/11) and the customer service manager told me that if I didn't like what they were offering, I could cancel and refused to escalate my case to corportate. She told me if I didn't like it, sue us.
Well, now that she has suggested it, perhaps I should...
I wonder how many others have been victimized by their illegal billing practices? This smells like a class action suit...now I need a hungry attorney :)
Bottom line...if a company has no competition, subscriber beware.
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