AT&T Complaint - Installation Nightmare, Will it also be a BILLING nightmare?
GREENSBORO, NORTH CAROLINA -- A door to door salesman came around my neighborhood trying to sell U-Verse products since they recently invested in a new line through my neighborhood. The price for internet and U-Verse 300 was $100. I asked if it was introductory or if there was a contract. He claimed no to both. Also, we could try it out for FREE for 30 days. My husband set up the service and had to choose an installation date three weeks later because they were so busy. Ok. No problem.
Three weeks later on the night before the appointment, we have a service technician visit the outside of the house to set up the line. He took three hours. Then, he said he wasn't done, so someone would come out in the morning to finish the job before the appointment. No one comes. The technician for the inside installation came thirty minutes earlier than the appointment. He said the line wasn't set up and he'd have to put in another request for someone to come out. I asked when he would be back, but he said it would depend on when the line was set up. Three hours later a technician sets up the line, but can't tell us when they'd be here to set up the inside. We wait until night. At 7pm, I decide to call customer service since when we checked on the order online it said it would be installed in the year 2036. The first person I got said it would be another THREE weeks. Oh! Forget that! I asked for the supervisor, but the supervisor had to call me back. We waited an hour with no call back. I called again and spoke with another representative at another call center. She could not give a better date than three days later than the three week date. No way!! I asked for her supervisor and she refused to get him or her on the phone. I had to settle with this date or "none at all." I hung up. I went to gethuman.com and called a different customer service number. This person was awesome!! Read all the notes on my account aloud, but had to connect me with a more local customer service since they were out of California. The next person allowed to me talk directly with dispatch and they got me the next available, which was 3 days way. Great!
No one came. I took off of work. I called and I would have to set up another appointment. I was so mad I couldn't speak. Then I looked at the contract we signed to see if it was worth it. That $100 price is listed as introductory with a contract in very small print. I haven't called them back because we have to decide whether we even want this mess anymore.
It's not worth it. I think we should just stay with the Hulu, Netflix and Earthlink internet (run by Time Warner) services we have. All together it's less than $60. Why did we even want to try this out?