Sears Complaint - Bad Product, Horrible Customer Service & Repair
MEDFORD, OREGON -- We have had nothing but trouble with Sears and their contracted service dealer, A&E, to maintain our heat pump purchased in 2004. The product came with a 10-year warranty and we have had service call after service call over the past year. In the hot summer months, it took 4 weeks to finally get the air conditioner repaired after 3 service calls. Now, with a daytime high temperature of 34 degrees, we are without heat. The worst part is, the earliest service call is 12 days away. Unacceptable in our eyes and Sears is uncooperative in helping us in any way.
We have been a Sears customer for over 40 years and have had enough. We will never set foot in a Sears store again.