Hilton Torrey Pines Complaint - DON'T EVER STAY HERE!!! - Hotel/Hospitality
Hotel/Hospitality - Complaint
LA JOLLA, CALIFORNIA -- I arrived at this hotel on Friday. We arrived at about 3:30 at which time I valeted my car and proceeded to the front desk. I was greeted by a nice lady who explained check in was at 4pm but she would go ahead and get the check in process finished so all we had to do was come back up at 4pm to pick up our room keys. I explained to her I had dinner reservations at 6pm at the marine room for my mothers birthday which was the ONLY reason for me coming to La Jolla. I went up to the front desk at about 4:15 to get the keys at which time they said there were no rooms available and they would call us when it was ready. At about 5:00pm we go back up there again to explain we still have not had a call and our reservations are at 6pm. They tell us to wait more. I come back up IRATE at 5:30 at which time I am told there are still no rooms. I start to complain I then meet with the manager who at that time tells me she would "take a room" from another person and check us in right away. Obviously at this time we missed our dinner reservations. So we go to our room and order room service since we couldn't eat or make it to my moms birthday dinner. Then when the room service comes up they forget to bring us water with our meals. We then order dessert, and for the 2nd time in the same night they forget to bring us water with our meals. The next day rolls around and I order breakfast before we leave. The food that comes up is literally uneatable. The eggs are running and mind you these eggs are scrambled, and the sausage is barely cooked. The toast is not toasted and my horrible stay continues. At about 10am the TV just shuts down mid show which I called to complain about. I call the valet to get my car so I can get out of this hotel as if it was on fire, and they say they will have my car ready. I come down 20min later car is still sitting in the same spot. I ask them can I please get my car he said there was some confusion about what room number it was. THEN to top it all of my girlfriend forgets her sweater there. We call the hotel and ask if they can check on it. They say yes we will give you a call back soon. We go on an hour hike get back and SHOCKER still no call. We call again they say we will check on it, and will call you back soon. We get home to orange county after a 1 hour and 30 minute drive, and SHOCKER still no call.