Direct Air Complaint - Direct Air Friends And Family Ties
Great price! great convenience.
The premise: Opportunity to purchase discounted air tickets on line for nonstop flights through Direct Air. Tickets are transferrable and usable for 1 year! Great!
The problem: You must book the actual reservation for the flight you want via phone. Online is only to purchase the open-ended ticket[s]. Once you have a confirmation#, you MUST book by telephone.
THE SCAM: No one ever answers the phone. I have many siblings and myself [10 of us with spouses and children too] who bought Friends and Family Ties tickets. To date, we have countless tickets that have either expired or our opportunity to travel when and where we wanted has passed because DIRECT AIR DID NOT EVER ANSWER THE PHONE!
An automated message says all reps are busy, try the call later.
I have made 203 calls and have never reached a human to book, plus 1 call, I did reach a human, and I was told that the flight I needed was sold out for F&F but that I could purchase the flight at regular price. Cancellations must also be done by phone. My sister had a heart attack and tried to cancel her flight... again, no one answered the phone and she could not cancel, so she lost her ticket. More MORE MORE horror stories like this. They have our money, but we have NO WAY to redeem what we paid for!
I still have a couple of months left on 7 tickets, and have no recourse except to try to be lucky enough to get a DIRECT AIR REPRESENTATIVE ON THE PHONE.
So FAT LOTTA LUCK actually getting what you paid for.
My family and I have been scammed more than once. We bought the tickets within a few days of each other, purchasing multiple tickets, but never again! We learned the hard way!
We can't go to the airport, as we live 120 miles from there. My sister has tried to go the airport in Mytrle Beach, but they are only there when a flight is arriving or departing. OTherwise, they are closed.
SCAM, SCAM SCAM, SCAM, SCAM, SCAM, SCAM SCAM, SCAM, SCASCAM, SCAM SCAM,
If this has happened to you, please contact me. I am learning how to start a class action suit.