Toys R Us Complaint - Toys R Us Does not Deliver!
I placed an order online at Toys R Us yesterday (Dec 4). During the evening I received an email stating all 3 items were back ordered. When I checked my email this morning (8:00 am) I immediately went on line to cancel the order. It was not possible. I called customer service to inquire if the items would be delivered by Xmas. No confirmation so I requested to cancel the items. I was told it could only be done by a supervisor and would take 24-48 hours to tell me if they can be cancelled (no guarantee). Then, it will take another 3-5 days for the funds hold pre authorization to be removed from my card (if they agree to cancel that is). This is an abuse of consumer rights. If Toys R Us does not have the product, the consumer should be given the choice to cancel immediately. Not wait 24-48 hours to find out if I can cancel. They are not the only on line provider and a week is a very long time to hold up my funds and for me to have to wait to order from another site. The company should be more accountable to their customers. I will not order from Toys R Us again. There are plenty of other good companies out there to buy from and that have stellar customer service, including understanding that it is our money (not theirs) they are playing with and doing everything possible to rectify their mistakes. No more Toys R Us for this family!
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