L.A. Fitness Informative - No insight in Marketing Dept

Review by 3milechild83 on 2011-12-06
CULVER CITY, NORTH CAROLINA -- L. A. Fitness just purchased Ballys Total Fitness. One of the first things they did was to let go the man at the front desk that everybody saw at 5 A.M. in the morning. True the man they let go had a limp and he was older, but he started our day with a pleasant mood. Some of the young fellows that work the front check in desk have their mind on other things than greeting customers.

Oh, and try to call on the phone and the young people answer the phone and talk as fast as they text. The spoken language is an art just like flexing muscle...They actually slur the greeting of L. A. Fitness. How can their marketing dept miss such things?

I called to ask if I could go to any of their gyms in my area, and they told me I could utilize them for the month of Dec., but after that I would have to pay extra to do so. I told L. A.Fitness that I paid extra to Ballys to do so, and I asked if they would honor that. They said no. Greed is so exposed here, they just can't hide their greedy nature, it seems to run in the veins of all they hire. Many of us will not renew a contract. We have decided to try 24 Hour Fitness who also has Silver Seekers for my Grandma.
Comments:1 Replies - Latest reply on 2011-12-06
Posted by Kris10 on 2011-12-06:
Are you sure that he wasn't offered a retirement incentive? Maybe it was his choice. Did you speak with someone in management that told you you couldn't utilize the other gyms in your area after Dec? Perhaps they'd be willing to work with you as you were not given a choice in the take-over.

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