Brookstone Complaint - Incomplete/Damaged Products
SEATTLE, WASHINGTON -- I purchased an AR Drone from Brookstone. When I opened the box to make sure the battery was charged prior to wrapping it for Christmas I notices that the unit is damaged (scratches to the body and rotors and gouges out of the foam) and that the battery, charger and plugs are missing.
I called Brookstone to ask for assistance and their customer service department advised that once a customer leaves the store with a product their duty to that customer ends. They will not help in any way and suggested I contact the manufacturer. The manufacturer has confirmed that it is Brookstone's responsibility for the product.
It leaves me with nobody to help and a useless $300 Christmas present.
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