JB Robinson Jewelry Complaint - Poor customer service at store
WESTLAND, MICHIGAN -- I went to JB Robinson Jewelery on OCT 21st 2011. I walked in the store with my girlfriend and checked out a few engagement rings.... As I was talking to the sales lady she mentioned a ring on sale for a really good price and making it sound as a GREAT DEAL, so she brought it out and my girlfriend actually liked it. So right there I said I want to put it in lay away. Everything was pretty good so far, then a month later after making big payments on the ring every week of almost half my check, I finally paid it off by NOV 20TH. So the lady said ok now we can go ahead and send the ring for re-sizing it and the promise date to get it back was DECEMBER 6TH (everything was ok up to that point).
Then I went to the store on DECEMBER 5TH NOT THE 6, I WENT A DAY EARLIER THAN THE PROMISE DATE. As I walk into the store there was 2 sale ladies and the manager. One of the sale ladies was busy with a customer and the other was talking to the manager and a lady that was there talking about stuff non related to sales. they were there talking for at least 10 minutes without asking me if I needed help... Finally the manager asked me have you been helped and I said yes I just come to get engagement ring because it was sent out for re-sizing, and I'm here a day early to see if its ready. The manager looked up my info in the computer and said to me IT SAYS HERE THAT THEY FOUND A CHIP ON ONE OF THE DIAMONDS AND THEY HAVE NOT SIZED IT YET! I WAS LIKE WTF. How come nobody called me to inform me about this??? The manager is like ohh I'm soo sorry let me call to see how long would it take to get it fixed. 15 minutes later she comes back and tells me its going to take 4-to-6 weeks to fix it. By that time I was more pissed. I said I want my $$$ back and she said it would take a couple weeks for them to send me a check. I'm like you know what I want the corporation number and your name. Then I left the store called the corporation. After another hour of waiting and talking to a lady there... she said WE WILL SEND ANOTHER RING EXACT TO THE ONE YOU BOUGHT FROM A DIFFERENT STORE AND WE WILL SIZE IT IN A MATTER OF 2 WEEKS AT MOST. I SAID I REALLY HOPE SO BECAUSE I WAS PLANNING ON GIVING IT TO MY GF ON CHRISTMAS.
ANYWAY the lady at the corporation was actually really nice to me and assured to me the ring will be on my hands by DECEMBER THE 19TH. I JUST HOPE ITS THE SAME EXACT RING AND WITHOUT ANY MORE ISSUES. ANYWAYS THANK YOU FOR TAKING THE TIME TO READ MY COMPLAINT. I'M JUST TRYING TO KEEP CONSUMER AWARE. I'M JUST A HARD WORKER AS MANY OF THE CONSUMERS.
More Reviews on JB Robinson Jewelry: