Home Depot Complaint - Defective Granite Countertop
STOCKTON, CALIFORNIA -- WARNING!!! Don't trust Home Depot or their subcontractors. We spent $5800.00 for a granite countertop for our kitchen. Home Depot contracted the job out to Sosa Granite in Livermore, California. As soon as the installation was completed, we noticed multiple defects in the granite (e. g., a crack all the way through the granite from the sink to the edge of the counter, multiple chips that I can stick the end of my finger into, numerous deep scratches). When I called Sosa Granite to voice my concern, Ruben was rude and insulting. He insisted that granite doesn't crack, chip, or scratch, and noted that I must be lying, stupid, or crazy if I thought that the granite was damaged. He dispatched a technician, who filled in the imaginary crack, chips, and scratches with epoxy. If we wanted defective merchandise and a patch job, we wouldn't have spent that much money.