[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Menards Complaint - Poor Quality - Full Lite Door
Full Lite Door - Complaint
COLUMBUS, OHIO -- Menards is not to be trusted. I had a full lite door delivered. I did not inspect the door before the delivery service left. All cardboard except one side had been removed before delivery. When I moved the one piece of cardboard I found that the miter was awful. But my handyman told me these come off the assembly line very fast and this could be expected and that it was fixable. When I told him the frame was raw wood he said that is very unusual - that the frame is usually painted during manufacturing. He picked up the door to take it to his shop for painting. So even though I got a 'decent' price on the door I now have to pay for paint and painting time. Then I got an email from him with a picture showing damage to the door. Inside the frame at one of the hinges the wood is split - not a great place to see damage. He said this to is fixable but I am furious that I have paid for a new door and it looks as if this was removed from an old building somewhere instead of being new. I wish I could include a picture here of the damage. I will never, ever buy another thing from Menards!! I am furious!!
Comments:
Posted by mw on 2012-03-15:
The frame on this door comes primed at no extra charge, you can also choose a vinyl cladding option if you would like it to come finished for a small fee.
If your door came with a raw frame and has the damage you claim then you need to get an installed complaint form from your local menards or from menards.com.
On a side note the delivery driver is supposed to look over the entire door and have you notified if there are any "defects" found and then as the customer you have the right to refuse the door and request a new one when the driver is delivering.
If your door came with a raw frame and has the damage you claim then you need to get an installed complaint form from your local menards or from menards.com.
On a side note the delivery driver is supposed to look over the entire door and have you notified if there are any "defects" found and then as the customer you have the right to refuse the door and request a new one when the driver is delivering.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
