Payless Car Rental Complaint - Underhanded / Deceptive Business practices in Costa Rica - Car Rental

Complaint

Review by 260mike82 on 2011-12-07

SAN JOSE, FLORIDA -- Be careful with this company, and actually I would advise to not rent from them (Payless or you Save), espcially if ever in Costa Rica. First, they were an hour late picking me up from the airport, then I had to wait another hour while another couple in front of me had problem after problem with their car. Finally, around midnight, I was able to proceed with renting the car I had already booked on-line. I declined addicional insurance, and while signing the contract, they hid the charges in abbreviations, and told me I was initialling to decline insurance (when in reality, I was initialling to accept it!). Also, they never explained the charges, after I repeatedly declined the insurance and asked in the agency. Then when I contacted the company after the rental, they told me it did not matter what I said, because the contract was signed! Literally, the most underhanded and shady business practices possible. Again, DONT RENT FROM THEM!!