Toys R Us Complaint - Toys'R'Us's Hypocritical Censorship on Facebook
WAYNE, NEW JERSEY -- The Toys'R'Us Facebook page is being flooded with posts from frustrated customers complaining of false advertising, canceled orders while payment was still being held and "merchandise credit" being offered when a REFUND was requested. But to save face, Toys'R'Us has methodically been deleting several negative posts and comments, and when confronted on it, they give this auto-response:
"We value all comments good and bad, so please let us know if there is something we can help you with. Additionally, posts that include key words or phrases that may be considered offensive to the family friendly fans of our page, outbound links and posts that include personal information are automatically deleted by our filter."
However, I have personally taken several screenshots of comments before they were deleted to show proof that they did not contain any of the supposedly prohibited content. Unbelievably, comments that actually DO contain offensive words (such as "nigga") that have NOT been deleted, but completely left ALONE. That's when I decided to create my own Facebook Page, "Boycott Toys'R'Us," a place where people can give their testimonies without having their stories being deleted and "swept under the rug." Because of the amount of traffic the site has received from angry customers, Toys'R'Us has now BLOCKED us and several of our members from posting on their page, and is now attempting to report our page as "abusive" or "spammy." We have broken no rules or guidelines; our comments on Toys'R'Us's Facebook page were in response to upset customer's posts encouraging them to share their stories on our page, and even offering congratulatory comments in responses to posts detailing exceptional customer service by Toys'R'Us staff! It is not only offensive to us that we are being blocked for not breaking any rules, but are being denied our right to Freedom of Speech. Facebook is a social media site designed for people to communicate with each other, and businesses should not have the right to "hide" information that they deem "bad for business," especially when that information is perfectly legal.