Empire Today Complaint - Discount? I Don't Think So
JAMESTOWN, NORTH CAROLINA -- We allowed Empire Today to quote a price on installing ceramic tile over 215 sq. ft. of space. First of all, he brought in samples of engineered vinyl tile because that's what he sold the most of and assumed we'd want it. That was a bit off-putting at the outset because we knew we didn't want it. He brought in samples of ceramic tile, and even though we didn't like any of the samples, he pushed us to pick one or two so that he could quote us a price. At that point, we were just wasting our time because we didn't like anything we saw. Just for kicks, we pointed out 2 samples. One was significantly more expensive than the other, it turned out. The most expensive one came in at around $15,000, but after the "discount," we would pay more like $8,000. The cheaper tile was around $7,000 to start with, and after the discount it was reduced to the $4000 range. Even that was more than $1,000 higher than what we had been quoted by a local company. We explained that we didn't see a sample we liked, and he was gone in just under 2 hours. That was last Friday. Today (Wednesday), we got a call from another Empire representative who offered us a price of just less than $2,000 for what was probably the cheaper tile. I told him we didn't like the looks of it and had gone with another company. The bottom line is that the prices are rip-offs and people who wish to deal with these folks should either change their minds or always say "no" up front and wait for them to offer another price because if they buy from the representative in their home, they'll end up paying twice what they should. Even the price he gave me today was several hundred dollars more than the quote from a local company. It should have never been $4000 in the first place. These people are marketing artists and schemers. Buy local and save time and $$.