Forever Lazy Complaint - Deceptive Web Site Ordering
Tried to place an order online. Buy one get one free...huh? Does not state that it must be the same size. Says it won't take your money till order ships, but once I saw the total amount, I tried to cancel order and wouldn't let me cancel and the money was already withdrawn from my account. Tried to use the same website again for correct ordering and it did the same thing again! Now I got 2 orders and the money from the first order was $131.70 and the second order was $99.90. Called the 877# provided on website and was told they can't cancel the order I'd just placed. Was told to wait 6 hours and gave another number to call to cancel the order. I did as instructed but was told the order already shipped so they couldn't cancel, I'd have to refuse the order when delivered by my postman. I did as told. Waited over a week and finally one order of $99.90 was returned to my account. Waited another week for the $131.70. Had to call customer service and ask for my second refund. Was given the refund and waited 2 days and only $99.90 was returned to my account. Called customer service again and was told they don't return the shipping costs.
Now I tried from the very beginning to cancel these orders and believe it's THEIR fault having a deceptive website that took my money immediately from my account. I want my $31.80! Ridiculous! What can I do?