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Paytel Complaint - Really getting on my nerves!
Complaint
VIRGINIA -- Okay so I've been using Paytel for like a month now and today I had 7.15 or something like that in my account and then hadn't received a phone call and checked again to find I only had 6.00 something left...?? Where did that couple of cents go??? Anyways more importantly at 3:02 pm that day I posted a payment and saw that they received my money surely but my number was never unblocked??? I waited the two hours then tried to call and waited on the line for 30 min and then the phone just hung up!!! So I got back online and it said give 4 hours so I did...four hours passed and they were acknowledging that they had received my money but still my number was blocked and I called back waited for 28 min on the phone and then to look and see everyone leaves at 6. Really? If you're going to have a company like this then you at least need operators throughout the night. So finally I wrote an email and sent a message... still waiting and my numbers still blocked. No Surprise!
Company Response:
We apologize for any problems you had when attempting to reach a customer service representative with our company. You mentioned the hours for our customer service department; they are available until 9 pm eastern standard time. In regards to the email you sent, all emails are answered within a timely manner. To investigate your concerns please e-mail us your phone number and PIN and we will review your account and get back with you. You can send this information to CustomerRelations@paytel.com. We wish to resolve your issue as soon as possible. Best regards. Customer Relations
Comments:
Posted by Alain on 2011-12-10:
Posted by Alain on 2011-12-10:
At least they cared enough to post a response. A lot of companies never bother. See if they'll work with you and give us an update, if possible.
Posted by SUPERPISSED@PAYTEL on 2012-02-04:
PAYTEL posting that reply on this thread is only to save face online.
They know that you are not going to investigate someone else's ocncern you see on this thread so it appears that they are addressing their concerns head on ... BUT THEY ARE NOT!
Between 5pm last night and me awawking at 9am to find out I owe them moeny Here is what transpired:
I got one free 1 min call from my husband (inmate)
Afterwards I had to put $16 money on a paytel account.
A 10min calls were quoted at $7.85 (NC jail to DC number) I should get AT LEAST 2 (10min) calls.
I had 1 (10min) call from my husband last night and that was it.
I wake up to an email that says I now owe them $.37 on my DC phone number and that my number is now blocked.
WTF!!!
So I try to get slick and figure this craziness out.
I change my google number to the area code where my husband is to get a cheaper rate. $1.71 (NC jail to NC Phone Number)then I put $8, thinking ok, I should get AT LEAST 4 (10min) calls.
My husband called, and the call went past 1 min but ended at 10min.
*I did NOT get my first free min phone on this number but whatever...
Then I awaken to the NC phone account that says
I now have .86 cents
WTF!!! but of COURSE, since I need to communicate with my husband I put $5 on my NC phone number to tell him WTF is going on with the collect calls just in case this may be our last call using PAYTEL and that I love him.
They know that you are not going to investigate someone else's ocncern you see on this thread so it appears that they are addressing their concerns head on ... BUT THEY ARE NOT!
Between 5pm last night and me awawking at 9am to find out I owe them moeny Here is what transpired:
I got one free 1 min call from my husband (inmate)
Afterwards I had to put $16 money on a paytel account.
A 10min calls were quoted at $7.85 (NC jail to DC number) I should get AT LEAST 2 (10min) calls.
I had 1 (10min) call from my husband last night and that was it.
I wake up to an email that says I now owe them $.37 on my DC phone number and that my number is now blocked.
WTF!!!
So I try to get slick and figure this craziness out.
I change my google number to the area code where my husband is to get a cheaper rate. $1.71 (NC jail to NC Phone Number)then I put $8, thinking ok, I should get AT LEAST 4 (10min) calls.
My husband called, and the call went past 1 min but ended at 10min.
*I did NOT get my first free min phone on this number but whatever...
Then I awaken to the NC phone account that says
I now have .86 cents
WTF!!! but of COURSE, since I need to communicate with my husband I put $5 on my NC phone number to tell him WTF is going on with the collect calls just in case this may be our last call using PAYTEL and that I love him.
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