Paytel Complaint - Really getting on my nerves!
VIRGINIA -- Okay so I've been using Paytel for like a month now and today I had 7.15 or something like that in my account and then hadn't received a phone call and checked again to find I only had 6.00 something left...?? Where did that couple of cents go??? Anyways more importantly at 3:02 pm that day I posted a payment and saw that they received my money surely but my number was never unblocked??? I waited the two hours then tried to call and waited on the line for 30 min and then the phone just hung up!!! So I got back online and it said give 4 hours so I did...four hours passed and they were acknowledging that they had received my money but still my number was blocked and I called back waited for 28 min on the phone and then to look and see everyone leaves at 6. Really? If you're going to have a company like this then you at least need operators throughout the night. So finally I wrote an email and sent a message... still waiting and my numbers still blocked. No Surprise!
Company Response on 12/9/2011:
We apologize for any problems you had when attempting to reach a customer service representative with our company. You mentioned the hours for our customer service department; they are available until 9 pm eastern standard time.
In regards to the email you sent, all emails are answered within a timely manner.
To investigate your concerns please e-mail us your phone number and PIN and we will review your account and get back with you. You can send this information to CustomerRelations@paytel.com. We wish to resolve your issue as soon as possible.