Direct TV Complaint - Please do not make the mistake of getting Direct TV
SALT LAKE CITY, UTAH -- I cannot express how truly disappointed and deeply humiliated I feel about my decision to subscribe to Direct TV last year. Like most Americans these days I have been impacted by the poor economy and thought I would save money by taking Direct TV up on their advertised prices. I knew that my parents had a Dish network satellite for over 15 years and have always been happy with the service but instead of doing the right thing and signing up with Dish I was drawn to the lower rate that Direct TV was promoting. From day one Direct TV has been dishonest, of course I didn't find that out until it was too late - they even lied about the rescission date. I was 'guaranteed' I would have 14 days from installation to change my mind about the service and then was told later that I actually only had less than 3 days. I was charged a sign up fee which I was also guaranteed would be refunded. I was quoted a different price from that which I was actually charged and then was told that the price quoted was only when they could directly access my account to deduct the funds. When I had an unexpected $2500 car repair bill I asked to have that due date moved back just *3 days* and was told that this was absolutely systematically impossible. No one in the company could do that without raising my monthly rate by over $20. When I escalated to a third supervisor (I strongly suspect that I had actually just been transferred around to a variety of entry-level reps who seemed to derive an obscene amount of joy in saying 'sorry, it's impossible'). This 'supervisor' told me that he would take care of it as a one time courtesy and personally guaranteed that my monthly rate would not increase but the very next month they raised the monthly amount by $5.00 despite that fact that I had signed up with a guaranteed rate (the rate would be 'locked in' with absolutely no increases the first year).
Recently their equipment started going out, the picture freezes and pixelates constantly making it unwatchable. I called to have them fix this and was told that I needed to pay them $49.95 to fix the equipment that they own and that I would also have to lose 4 hours of pay waiting for the repairman to arrive - but not for another *9 days* which is the earliest timeframe they had to get someone out.
PLEASE, look at the number of complaints this company has, at the callous disregard they have for customer service, the poor equipment they overcharge for and do not allow them to include you in their roster of victims. I was extremely foolish to have been drawn in by the lower advertised price and I cannot stress enough to every one that this company is dishonest, unethical, and immoral. We have to stop being victimized by companies that have no disregard for the customers and that give people like CEO Michael White 32.7 million dollar paychecks. The bulk of his wealth comes from swindling millions of Americans out of their hard-earned money. I will never again underestimate the value of choosing a company that has genuine values and integrity and understands that the best business model is providing a quality product and excellent customer service. Apparently Direct TV is perfectly happy with trapping new customers in a 2 year contract and then squeezing out every last dollar until that customer is finally able to cancel their contract. Please check out the Better Business Bureau and other consumer affairs websites and you will find that Direct TV always has far lower ratings than either Dish or cable. Also take note of the fact that the number of people who complain about Direct TV is twice, and often 3 times more than for any other company. I wish I had done that because now I am faced with losing a total of $115 dollars in lost wages and fraudulent repair fees or $200 to cancel (though from what I have now been reading on the above mentioned websites I am quite sure that the customer service agent was dishonest as usual about that amount and they will attempt to charge me even more).