Swissair Complaint - Overbooking and passenger exploitation
BOSTON, MASSACHUSETTS -- This is a letter I sent to Swiss Air executive
complaining about our horrible experience with swiss air..
Are you proud of creating Swiss Air ?
Please read below what we went through and
still going through because of swiss air.
My name is Pankaj Rahate. I flew from Boston to
Mumbai with my wife Kanchan and son
Viplove (8 months). While returning back from
Mumbai, we had this horrible experience with
swiss air which shattered all my expectations
about swiss people and its business executives.
The only mistake I did was I came 15 min late
after the counter was closed. But it was still
1 hr before the flight time.
Swiss air did not provided us with any help.
They did not give us any help with accomodation
nor did they help facilitate our journey in any way.
They asked us to just come everyday and try our luck. With heavy luggage and a infant baby we came to airport 5 days in a row at around midnight only to be kicked out. We will come everyday, wait for 3-4 hours and see other backloged passengers board the plane and not us.
The flights are overbooked everyday as high as 5%. Some people are provided with accomodation and they are put on earliest flights. For us, it was denial and rejection every day.
It was the most horrible experience of my life
and I vow to do everything to make sure Swiss
Air policies are exposed.
My wife is still waiting in India for her flight. No help from swiss air and no help from your staff.
Why do you operate this way sir ?
Isn't your policy exploits passengers like me ?
How much shall one person pay for being 15 min late ?
Is it not your duty to transport your passenger ?
If you feel you are a responsible executive
atleast email back. Or I will feel you are as
deaf and corrupt as most corrupt regime in the