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Swissair Complaint - Overbooking and passenger exploitation
Complaint
BOSTON, MASSACHUSETTS -- This is a letter I sent to Swiss Air executive
complaining about our horrible experience with swiss air..
Sir,
Are you proud of creating Swiss Air ?
Please read below what we went through and
still going through because of swiss air.
My name is Pankaj Rahate. I flew from Boston to
Mumbai with my wife Kanchan and son
Viplove (8 months). While returning back from
Mumbai, we had this horrible experience with
swiss air which shattered all my expectations
about swiss people and its business executives.
The only mistake I did was I came 15 min late
after the counter was closed. But it was still
1 hr before the flight time.
Swiss air did not provided us with any help.
They did not give us any help with accomodation
nor did they help facilitate our journey in any way.
They asked us to just come everyday and try our luck. With heavy luggage and a infant baby we came to airport 5 days in a row at around midnight only to be kicked out. We will come everyday, wait for 3-4 hours and see other backloged passengers board the plane and not us.
The flights are overbooked everyday as high as 5%. Some people are provided with accomodation and they are put on earliest flights. For us, it was denial and rejection every day.
It was the most horrible experience of my life
and I vow to do everything to make sure Swiss
Air policies are exposed.
My wife is still waiting in India for her flight. No help from swiss air and no help from your staff.
Why do you operate this way sir ?
Isn't your policy exploits passengers like me ?
How much shall one person pay for being 15 min late ?
Is it not your duty to transport your passenger ?
If you feel you are a responsible executive
atleast email back. Or I will feel you are as
deaf and corrupt as most corrupt regime in the
world.
complaining about our horrible experience with swiss air..
Sir,
Are you proud of creating Swiss Air ?
Please read below what we went through and
still going through because of swiss air.
My name is Pankaj Rahate. I flew from Boston to
Mumbai with my wife Kanchan and son
Viplove (8 months). While returning back from
Mumbai, we had this horrible experience with
swiss air which shattered all my expectations
about swiss people and its business executives.
The only mistake I did was I came 15 min late
after the counter was closed. But it was still
1 hr before the flight time.
Swiss air did not provided us with any help.
They did not give us any help with accomodation
nor did they help facilitate our journey in any way.
They asked us to just come everyday and try our luck. With heavy luggage and a infant baby we came to airport 5 days in a row at around midnight only to be kicked out. We will come everyday, wait for 3-4 hours and see other backloged passengers board the plane and not us.
The flights are overbooked everyday as high as 5%. Some people are provided with accomodation and they are put on earliest flights. For us, it was denial and rejection every day.
It was the most horrible experience of my life
and I vow to do everything to make sure Swiss
Air policies are exposed.
My wife is still waiting in India for her flight. No help from swiss air and no help from your staff.
Why do you operate this way sir ?
Isn't your policy exploits passengers like me ?
How much shall one person pay for being 15 min late ?
Is it not your duty to transport your passenger ?
If you feel you are a responsible executive
atleast email back. Or I will feel you are as
deaf and corrupt as most corrupt regime in the
world.
Comments:
Posted by Mad Eye Moody on 2005-08-31:
Wow. Sorry this happened to you. Hang in there, though. Keep sending those letters to SAS - and keep copies. Sooner or later they'll address it...and if they don't, you can show all your letters to the press. You can let them run a story about it.
Posted by Ashok_Nirmal on 2013-04-29:
Hello Team,
This is to bring the incident to your knowledge where my parents (both Sr Citizens) faced an extremely poor services during their flight from Indira gandhi International Airport, New Delhi, India to O'hare International Airport, Chicago, USA via Zurich Airport on April 25th, 2013.
My Parents were travelling to the United States (USA) for the first time from New Delhi, India and unfortunately I selected Swiss Airways for their journey :(
My Father, age 74 years and Mother, age 67 years had leg pain due to arthritis and therefore they requested the ground staff while checkin in at the Indira Gandhi International airport, New Delhi, India to provide them a comfortable, if possible a window seat with extra leg space and were given a narrow seat with limited Comfort. (Seat number 41G and 41 F). However, the female staff member who took care of their boarding passes etc acknowledged that she has fulfilled their demand.
Not limited to this, they found an insect in the meal (in salad) served during the Zurich - Chicago flight due to which my mother fell sick and could not eat anything during the 9 hour 22 minutes flight. She was dehydrated and weak whe she reached O'hare airport as she could not eat or drink anything afterwards.
This issue was immediately reported to the on duty hostess but no action was taken by any of the staff members.
This incident has forced me to think twice for using Swiss Airways services in future and trusting any of the reviews available on your website.
I request Swiss Airways management to look into the issue and take appropriate action.
This is to bring the incident to your knowledge where my parents (both Sr Citizens) faced an extremely poor services during their flight from Indira gandhi International Airport, New Delhi, India to O'hare International Airport, Chicago, USA via Zurich Airport on April 25th, 2013.
My Parents were travelling to the United States (USA) for the first time from New Delhi, India and unfortunately I selected Swiss Airways for their journey :(
My Father, age 74 years and Mother, age 67 years had leg pain due to arthritis and therefore they requested the ground staff while checkin in at the Indira Gandhi International airport, New Delhi, India to provide them a comfortable, if possible a window seat with extra leg space and were given a narrow seat with limited Comfort. (Seat number 41G and 41 F). However, the female staff member who took care of their boarding passes etc acknowledged that she has fulfilled their demand.
Not limited to this, they found an insect in the meal (in salad) served during the Zurich - Chicago flight due to which my mother fell sick and could not eat anything during the 9 hour 22 minutes flight. She was dehydrated and weak whe she reached O'hare airport as she could not eat or drink anything afterwards.
This issue was immediately reported to the on duty hostess but no action was taken by any of the staff members.
This incident has forced me to think twice for using Swiss Airways services in future and trusting any of the reviews available on your website.
I request Swiss Airways management to look into the issue and take appropriate action.
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