Otterbox Compliment - Customer service is alive and well!

Review by momsey on 2011-12-08
Back in August, when I was in the market for a new case for my iPhone, I was recommended an Otterbox by both the Apple employee I talked to in the store and the employee in the Best Buy mobile store I visited after (the Apple store didn't have Otterboxes.) I picked the Commuter Series case, which is a soft silicone case under a rigid plastic case. It was $42 including taxes.

Fast forward to early November, when I noticed a crack forming along the top corner of the hard outer case! What the heck? I am not that rough on my phone, and this case is supposed to be protecting my phone, and should it be cracking after less than three months? A week or so later, the bottom corner of the hard case completely cracked through. Now I was ticked.

So, I decide to send an email to Otterbox and tell them my tale. Within a day, I got an email from a person at Otterbox saying, I will be happy to take care of you. He asked me to send pictures of the damage and to give him more info (like my address, the serial number in the case, etc, etc.) I did as he requested and today, I received a brand new case via Fedex! It was very refreshing and I'm now an official fan of Otterbox.
Comments:10 Replies - Latest reply on 2011-12-09
Posted by Anonymous on 2011-12-08:
Good review Momsey. Always nice to hear about a company making things right. I'm getting an iphone tomorrow. I'm super excited
Posted by MRM on 2011-12-08:
Little, that will be your new phone? Congratulations!

On the otherhand, your monthy plan will hurt you.
Posted by momsey on 2011-12-08:
Your life won't be the same, shorty! The iPhone is what every other smartphone aspires to be.
Posted by Anonymous on 2011-12-08:
MRM, my bill is going from $40 a month to $50.

Momsey, I've been wanting one since I heard all the cool things it can do
Posted by T on 2011-12-08:
Great review momsey!
Posted by D. on 2011-12-08:
THAT'S the way to keep customers happy and coming back for business!
Posted by TheOldSheriff on 2011-12-08:
Very helpful Momsey
Posted by Fufu487 on 2011-12-09:
I love my otterbox. Glad to hear they take care of their customers.
Posted by At Your Service on 2011-12-09:
Really good to hear.
Posted by Alain on 2011-12-09:
It's always great to hear about good customer service. Thanks for the review, Momsey!

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