Metro North Railroad Complaint - Conductor

Review by Acevedo194244 on 2011-12-09
NEW YORK CITY, NEW YORK -- On Friday, Dec. 2, 2011 my granddaughter boarded the 8:32 P.M. train from Dobbs Ferry towards Garrison. Once on the train she realized she had left her train pass behind in school. When the conductor came around asking her for her pass she explained her problem and the conductor's response was to tell her, "Get off the train". My granddaughter is a 14 year-old girl who was alone on the train and at that time of the night the stations are empty.

I feel the MTA should have a policy to handle this kind of problem whether it be to issue a ticket for the parent or whatever NOT to leave a 14-year-old girl stranded on an empty train station. I think the conductor should be reprimanded. I shudder to think what could have happened.
Comments:3 Replies - Latest reply on 2011-12-09
Posted by Kris10 on 2011-12-09:
As harsh as this is going to sound, that's probably policy and many conductors can get fired for not following it. If she didn't have the money, or her pass, then I feel that he was well within his rights to eject her from the train. Was it the moral thing to do? No, but I'm sure it was policy.

Besides, (Forgive me if this should be obvious but I know nothing of the MTA) how would he know if you'd be there to buy her ticket at the end station and just not skip out on the train fare?
Posted by Nohandle on 2011-12-09:
I'm with Kris and it does sound very harsh. I'm wondering if this sort of thing happens on a somewhat regular basis with passengers, unfortunately some with the intent to defraud, and the conductor had been reprehended in the past for allowing something like that. I don't guess we'll ever know. I do think there should be some policy not to toss a minor off in the middle of the boonies especially at night and alone. Good review and warning.
Posted by T on 2011-12-09:
I don't know how to issue a ticket to someone who is not present.

I understand the consequence of a 14-yr-old being ejected from a train at 8:30 at night at a random station, but on the other hand a 14-yr-old is old enough to know the consequences of not having the fare or a pass.

While it is conceiveable that a policy such as you describe might be crafted, my gut is that the onus should fall on the rider to have their fare or be astute enough not to board in the first place. Think about the opportunity for young wiseguys to abuse the policy and ride for free.

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