Greyhound Bus Station Complaint - Customer Service

Review by Anonymous on 2011-12-10
BATONROUGE, LOUISIANA -- On 12/07/11 I call concerning info on trip from Baton Rouge la. to Jacksonville fl. was told one price over phone fare and lugage that too lugage free then all after would be 10.00 dollars after, when arrive at station at 6/30pm was told first 2pices was free and each piece after was 30.00dallors a piece. all employerees were on there cell phones and blocking area where lugage go in front of counter. I stayed there from 6/30pm till after 7/pm trying to get my family member on the bus for Jacksonville fl. other people were trying to get service too they all employees were on cell phones and talking with each other nothing concerning the people who were trying to get there bus fares something needs tobe done its not the first time this has happen to me there but Wednesday 12/07/11 I had enough.
Comments:4 Replies - Latest reply on 2012-01-29
Posted by T on 2011-12-10:
Could the difference in price possibly be if you book via internet vs. in the station?

Traveling by Greyhound is almost a degrading experience, which is a real shame. A lot of people have no other option.
Posted by Nohandle on 2011-12-10:
I haven't been on a bus in years. With the way travel is going now that might sometimes be a better option. Right now traveling by air is to the point of being degrading. Surprises at check in and folks finally board with their fried chicken lunches they've bought in the terminal and sandwiches made at home. Surely being on a bus couldn't be much worse.
Posted by Venice09 on 2011-12-11:
I don't know, Nohandle. I've read some pretty horrible reviews about Greyhound. I'm just glad that I don't have to travel because the options are all unpleasant in one way or another.
Posted by jones.kenneth01 on 2012-01-29:
I rode Greyhound, and it was clear that 1 bag under 50 pounds is free, the second under 30 pounds (carry-on) is free. Any other bags under or carry-on is $10.00

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