Direct Air Compliment - Direct Air Great Customer Service
NIAGARA FALLS, NEW YORK -- My husband and I booked flights to Lakeland Florida in October 2011 and a Direct Air Customer Service Rep called to inform me the flight had been overbooked but had booked us thru an nearby airport (Buffalo, NY) for an alternative flight. The flight was the same day and still non stop. It was now with Southwest Airlines. Southwest Airlines then called to give me further confirmations. Then Direct Air called me again to tell me that my husband and I were being given two non-stop return flights for FREE to be used anytime in the next 12 months for all our inconvenience and gave me a conf# to use. So contrary to complaints against this airline, I say bravo to Direct Air!!
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