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HQ Rebates Complaint - Frys and HQ Under Deals! Nitropdf rebate unfulled after 3 months!

Review by ss171742 on 2011-12-10
ELPASO, TEXAS -- I bought the Nitropdf software from Frys on 9/6/11 and sent all the paper work for the rebate ($40) to the hq rebates.

Everything they got is right and valid but after three months I have not got my rebate.

It seems Fry's is in this scheme too make customer's give up after they are stretched beyond normal.

I will be reporting this to the consumer agencies and boards.
Comments:1 Replies - Latest reply on 2011-12-11
Posted by At Your Service on 2011-12-11:
I utilize a lot of mail in rebates. If organized and handled properly, most state laws protect you from losing out on a rebate you've been promised.

Hopefully you've kept copies of everything. This should include your rebate form, receipt and usually a copy of the UPC bar code from the merchandise, as this is usually required for proof of purchase. In addition, it is also helpful to show the rebate was being promoted in some way by the retailer; this can be a newspaper ad, printout from the internet or photo from the inside of the store. Finally, it is helpful to show proof of mailing. This can be a receipt from the post office or even a photograph of the rebate being mailed with a copy of the daily paper in the picture.

Rebates are considered a condition of purchase by most states. As such, most states have laws requiring the retailer to guarantee payment of the product if the consumer can show all requirements for obtaining the rebate were met.

I'd start by contacting the phone number which would be on the rebate form. Most rebate centers require six to twelve weeks for fulfilling the rebate requirement. Usually, I also like contacting them within a couple of weeks after mailing to just confirm they've received the rebate request.

If you do have yourself organized, laws prohibit the consumer from missing out on an expected rebate. Let us know how things turn out.

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