Cheaptickets.com Complaint - Will never use Cheap Tickets .com ever again
CHICAGO, ILLINOIS -- Print this Report
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I booked a flight on November 27th to return to Wilmington NC from Modesto Ca through cheap tickets.com. However while I was in California I ran into a legal problem and could not leave the state till I appeared in court so I originally tried to change my flight however cheap tickets had disabled that button and I had to actually cancel the flight according to the customer service at cheap tickets I wouldn't have a problem using my credit. The legal issue was solved and I called cheap tickets to rebook my flight. I knew that there would be extra charges but I wasn't prepared for the crap cheap tickets was about to put me through. On Thursday 12/01/11 I called cheap tickets with my canceled flight number and informed them that I wanted to use my credit towards another flight back to Wilmington NC as soon as possible preferably by Saturday 12/03/ 2011 according to the CSR they couldn't find a flight on either Saturday 12/03/11 or 12/04/11 that I would be able to use my credit on however call United for me and see whatr they could do. I was placed on hold and 5 minutes later I was disconnected. I called them again and got the same spiel from another CSR and once again the phone was disconnected this was a 431.00 ticket .
Any way after three attempts of contacting them and all 3 times of being disconnected I had to rush and purchase another 491.00 ticket in order to get a flight home to North Carolina so I could be at work on December 5th. I have contacted the BBB concerning this and was told that they could not refund my ticket but that Ihat they would give me a voucher to use on an identical flight if they could find one minus the airline fees of 150.00 which I already knew and a fee of their own of 50.00 and the difference of the ticket I tried to go that route they kept stating that there was no other flight that I could use my credit. I went down to United myself and spoke to a Representative and was told that if it hadn't been for the simple fact that I had used cheap tickets in the first place that because I had and have all the documents as to why I had to cancel my flight United would have been able to either have changed the flight or issue me a refund and it would not have been a problem. But due to the fact that cheap tickets expect a fee of their own 50.00 which is a scam United was not able to make any changes to my ticket. Cheap tickets is basically holding onto my money and if I can't find a way to reuse their worthless credit within a year they keep my money. I will never use cheap tickets again and I have told everyone I know what happened including the company I work for as result they have stopped using cheap tickets to purchase any kind of tickets or hotel reservations.