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Wafflehouse Complaint - "Intentional Mispreperation Of Food!"

Review by roadreadyrog47 on 2011-12-10
DUBLIN, GEORGIA -- When ordering, asked that the toast be toasted and not loads of butter, the server informed the cook. The cook chose to put globs of butter on anyhow. The cook also overheard the order and chose to ignore.
Comments:4 Replies - Latest reply on 2011-12-12
Posted by Venice09 on 2011-12-11:
It was probably just force of habit. I don't think the cook deliberately ignored your request. Did you ask to have the toast replaced? Was it?
Posted by Starlord on 2011-12-11:
How is this misrepresentation? They just didn't fix your toast the way you wanted it. My usual problem is telling which side of the toast is buttered. Do you know why jelly was invented? To make restaurant toast edible. LOL
Posted by ChuhBaca on 2011-12-11:
The people who work at Waffle House are people. People make mistakes. Good customer service is not about never making any mistakes. Good customer service is about caring about one's work, and the customer. When a mistake happens, the problem is corrected without incident. Did you give them that chance? It doesn't sound like it.

I am not reading anything in this complaint about a bad attitude from the employees, or a refusal to correct the mistake. All I'm reading is that someone got bent out of shape because a mistake was made in preparing toast.
Posted by CowboyFan on 2011-12-12:
The op does not assert they told the server "no butter," only that "not loads of butter." Where is there a mistake. The cook and op have a different opinion as to what constitutes "a load of butter." Imagine how much butter there would have been on it, if the op had not said this.

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