Cingular Wireless Complaint - over charging
LOS ANGELES, CALIFORNIA -- I've had Cingular since December 2001. Two years later, I decided to add my son to the family plan for $9.99 a month.
Background-I'm not good about paying bills, so I have everything automatically deducted and no, I never pay attention.
My sons phone broke, so in March I went into a Cingular store and tried to buy a new one. Of course you can't get one because unless you sign for another 2 years, so you have to pay $200 for a $20 phone. (I didn't) I mentioned that when I did my checkbook, my bill seemed awfully high. When the ridiculously incompetent high school girl looked at the computer, she said that from November 2003 and March 2004, I had been paying $49.99 a month instead of the CONTRACTED price of $9.99. She told me that she is only able to go back two months into the computer to refund money.
I called 611 from my phone. Same story. Sorry, they only go back two months.
So even though they could see that I had been overcharged for over a year - there was nothing they could do. The girl had the unmitigated nerve to tell me that "I" should have checked my bill!
Well she is right. I should have. But I didn't. So since I'm holding a SIGNED CONTRACT for $9.99 a month, I believe that will trump the fact that I didn't check my bill for mistakes. I don't believe there is a statute of limitations on how long a company can steal from you because you didn't catch them?
I'm irate and I've been that way since March.
I immediately wrote a letter to them with copies of all my signed contracts and every bill.
I've not heard back from them once. It's impossible to find the corporate headquarters. The dippy high school kids have no idea where the company they work for is located. I found it today.
Now I'm going to send the same letter, but registered, to the corporate headquarters and if they don't respond I will gladly pay an attorney. It's gone beyond the point of the money and it's now a point of disrespect. They ignore me; they can't answer questions; they have imcompetent staff and how dare they try to turn this around and blame ME for not checking my bill. Especially when I'm paying and my son hasn't had a phone in a year! I hate Cingular!!
I am on pins and needles waiting for this contract to end. I've already got my new phone and company lined up, but I have to wait the two months so that I can keep my same phone number and so that I don't have to pay their fee for leaving a month early.
There can't be anyone worse than Cingular. It's impossible. They owe me money and they're going to pay.