T-Mobile Complaint - Warranty Exchange Program
HUNTINGTON BEACH, CALIFORNIA -- I purchased a Motorola V300 phone from T-Mobile and found within 6 months that it had defects in its camera and charging software/hardware. Under the warranty exchange program I was shipped a replacement which I was informed was refurbished. It was defective (would not charge) and I was sent a second replacement which was also defective (flip did not function correctly) and was told I could simply select a different phone at that point due to the multiple unsuccessful exchanges. I opted to wait in order to review the various phones before making a selection and when I called to fulfill the offer, was told that the 90 day window for doing so had expired. I was never informed of this time limit during the entire exchange process nor at my last communication with the warranty exchange department. I asked to speak to a manager or supervisor and was instead transferred to a coworker who rudely interrupted me every time I spoke, was nonresponsive to my questions, and tried to ship an undesired replacement phone to me without my authorization. After she informed me she was not a manager she hung up on me. T-Mobile should review these types of incidents and fire employees who have no sense of customer service and use their position of power to belittle and ignore customers with legitimate issues.
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