Sears Complaint - Kenmore Elite Gas Range problems
ASHEVILLE, NORTH CAROLINA -- We purchased a nice gas range from Sears in November 2004. Everything worked great for 3 years and we were well pleased........until........the safety valve for the oven burner began to malfunction. It was if it was "stuck closed". The glow plug would come on but the burner wouldn't ignite. When I thumped it with a spoon the valve would open and the burner would then ignite. Since it was out of warranty I had a repairman from the gas company come out. He verified it was the valve so I ordered one from Sears ($35). I arrived in a couple of days and I installed it. It didn't work at all. Never would allow the gas through. I called Sears parts back and they sent me another one that was "tested before shipped". (Why wouldn't it be?) Anyway, I received it and was relieved when it worked great.
Fast forward to 6 months ago....it started doing it again. I'm even with a different gas company now so it's not the gas. I have debris traps before all my appliance gas shutoffs so it's not that.
I called Sears parts direct (the part is now $125) and got sent over to repairs who then sent me back to parts where I was on hold for a while and then gave up.
I just think a $1,400 gas range should last more than 3 years before stuff starts going wrong with it and if the same part goes bad AGAIN they should make it right.
Maybe Sears really doesn't have their act together yet, or are all major appliances crap these days!?!