Vasko Dodge Complaint - Now I Understand Why Someone Drove Threw The Place.... - Service Inspection 3rd Party Warranty Work
Service Inspection 3rd Party Warranty Work - Complaint
Now I understand why someone drove threw the building from frustration... I took my Grand Caravan there for warranty work. It was through a 3rd party coverage. They pretty much did everything that needed done with the warranty companies approval. I asked them after they were done to inspect the vehicle. They agreed. I get a call saying that the back brakes, & rotors were bad. I just replaced the pads a month ago with ceramic pads, so I knew the likelihood of this was B. S. I called them on it. They changed their story, & said it was the rotors. I asked how much, they said it would be $500.00 for the job! I told them to forget it, so I did the work myself. I took it back thinking everything would be good. I told them the work they required was completed. They went to check it. I could hear the impact gun from the waiting room of the shop. It sounded like it was set very high, & I heard someone scream "DAMN!" The representative at the service desk came out with my lug nut in hand. Within the lug nut was the lug stem that holds the tire on. He said this snapped off, & we can't inspect it. I was shocked to say the least! They broke it, & refused to fix it for me. I asked how many ft pounds the impact gun set, he said they did not use an impact gun. I told him I heard it. He changed his story & said they have their gun's calibrated. He then told me it would be around $110.00 to fix the lug stem! I told him I will do it & bring it back. I purchased the parts for a little over $4.00 to fix it. I got the vehicle home, & went to take the tire off. My air gun just sat there beating the against the lug nuts. I got my torque wrench out, & set it. The lug nuts were on over 200lbs of torque!!! I took the van back after all of this, & finally got it inspected. If you take your vehicle to this dealer may GOD HELP YOU! I would not do any type of out of warranty work here. Terrible service, & bad liars!