UPS Complaint - Delivery Is A Joke
GRAND RAPIDS, MICHIGAN -- I ordered a fairly large package online for my mom for her Christmas present. I didn't know that it was going to ship UPS until it was too late. I wasn't able to be home when they deliver the package because I work a normal schedule. I got the first notice on my door on a Wednesday. I left a note for the UPS man to leave the package at my apartment office, that I authorize them to sign for the package. Instead of doing that, the driver put another notice on my door of the package being undeliverable. I then call UPS and they tell me that the sender requests that they try to deliver to the package three times before they hold it at the pickup station. But that after the third attempt, I'll be able to pick up the package myself.
The next day I get a phone call saying that that day is going to be the third attempt to deliver the package and if I don't get it that day, they will be sending it back to the sender. So I call them back and tell them that this is not what I was told the day before and the woman that answered the phone (a call center worker, who probably doesn't have a college degree nor can she read) tells me that this is what is going to happen without even taking my information to actually look at the order.
I get the tracking number and call back and speak to someone that knows what he is talking about. He tells me that the package would be avalible for pick up on Saturday (the next day) at the pickup center.
The next day, I get the ticket that was left on my door that states that its the final notice and go to the pick up place. I wait for about 10 minutes and they finally come out of the back room and tell me that they don't have the package. That it is still on the truck because the truck came in too late the night before. They assure me that they will hold it and I can get it on Monday. I go home and email the call center, they send me an email back and assure me that the package will be avalible for pick up on Monday.
I go in on Monday after work. After another 10 minutes of waiting, they come again, out of the back room and tell me that its out for a delivery, again, for the fourth time. They tell me they sent me a postcard telling me that it was going to go out on MOnday for a forth delivery. (Mind you, its Monday afternoon and the mail doesn't go until the afternoon, after people are at work). So she takes down my name and number and tells me that she is going to hold the package at the office.
I go home, I get my mail. There is a postcard that says 'the package was undeliverable on Friday and will be held at the customer service center on the next business day for 5 days'.
I get to my door and there is a fourth notification that says 'final notice'.
I will be taking all of this information, along with the email, into the customer service center and showing the manager all of the b. s. that I've had to go through in order to pick up a package.
Wouldn't it have just been easier for them to leave the package at my apartment front office? It would have saved the company time and money.
This, seriously, has been the worst experience of my entire life and I will NEVER ship anything or buy anything that is shipped via UPS ever again.