Bank of America Complaint - Poor communication
LAKEVILLE, MASSACHUSETTS -- After years of paying my mortgage on time I received a letter from Bank of America stating that they had no proof that my home was insured and that they would take out a policy (twice as much as I now pay)and charge it to my account if I can't provide proof. I checked with my insurance company who stated they had faxed BoA the information and also stated how difficult it is to deal with BoA. I called BoA to complain and received no satisfaction. I did learn that many BoA transactions are now outsourced to a call center in India. It's unnerving to think that my banking information is privy to people in another country. I am refinancing with a local credit union, closing all accounts with this incompetent bank and hoping my personel information hasn't been compromised by people who can't seem to handle a simple fax. I want these bums out of my life.
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