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Intuit Quickbooks Enterprise Complaint - No solution for almost a month - Intuit Quickbooks Enterprise 11.00
Intuit Quickbooks Enterprise 11.00 - Complaint
TUCSON, ARIZONA -- I have been a loyal Intuit Quickbooks Enterprise user for over 10 years and have the usual ups and downs with software until now. I reported a major bug in the software on Nov 17, 2011 and still have no resolution. I paid them over $800 for an annual support and upgrade plan in October. I have called, emailed and tweeted to everyone in the company and they just pass the buck to another dept. From regular support to a supervisor to data services to tier 3 support (that has never contacted me yet). Dor my trouble the restotution that I have been offered is 2 months free support. Like that will do any good. I have an office of 5 and now only one user can work at a time and my "administrator" rights crash the system which means we cannot use a great portion of this very expensive software.
Comments:
Posted by Alain on 2011-12-15:
Intuit has a poor rating here and, when I glanced at 6 other websites, they had numerous complaints on those, as well. On one site, I stopped reading when I reached 20 complaints (many of which cited poor customer service and software bugs, as does yours). Thanks for the well justified warning to other consumers about Intuit.
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