R&H Toyota Complaint - Fraudulent Service Center Business Conduct
OWINGS MILLS, MARYLAND -- DO NOT TAKE YOUR CAR TO GET SERVICED HERE. These people are frauds. I took my Toyota in to get a headlight replaced and an oil change and they told me I needed a battery of tests totaling to $650. Although my car was running fine, I consented. After they did their "necessary repairs," my car started having major problems and several error lights lit up. I took my car to another Toyota service center for a second opinion, only to find that R&H Toyota did not fully reconnect my intake hose, AND overfilled my oil on a routine oil change. I took it back to R&H and they did not take responsibility for their error, let alone apologize, and subsequently tried to blame the problems with the vehicle on me for speculative reasons and charge me for more expensive diagnostic tests. My car, which has been fine for over 170,000 miles, has not been working properly ever since. And all this started because I needed a headlight replaced. They refused to acknowledge that the problems arose from their faulty and unnecessary servicing despite the undeniable temporal relationship between the two. This group of mechanics, technicians, and "service advisors" typifies the bad reputation the industry often receives. They are fraudulent, they lied to me, and refused to take accountability for their mistakes. Don't let the same thing happen to you that happened to me. Take your car elsewhere, or do yourself a favor and purchase a different make of vehicle altogether.