Metro PCS Complaint - HUAWEIM735 Review
CHERRY HILL, NEW JERSEY -- I was in a predicament, when having not been told or offered insurance on my fun little ZTE Agent phone, that I would have to replace it for another since that model was discontinued. So, I purchased a HUAWEIM735! That was on 11/5/11.
Within DAYS (4) I started having problems w/the phone and I took it back to the store near me, only to be told all stores are independently owned-I had to go to the place I purchased it. So I DID!! The phone was totally SCREWED up, they gave me another one, (White-not my choice-All they had), Feeling Relieved that ALL was Well...WRONG!!!!!!!! I've been back to both stores continually 12-16 times getting it REFIXED! I THOUGHT- (wishful Thinking!) the problem Was RESOLVED! NOPE! I asked them to give me another, warranty-wise, Oh no, They said it had past warranty. My phone is Crap! It drops calls, freezes up, won't send pics and more. I HAVE HAD IT!!!!!!!! They need to HONOR the WARRANTY OF A DEFECTIVE PC OF JUNK- Mind you that I have been PAYING FOR THE WHOLE TIME< and getting Nothing but LAME EXCUSES and more and more AGGREVATION than is to be expected by any NORMAL Customer. OWN UP - MAN UP- Give me A NEW PHONE THAT I CAN ACTUALLY USE!!!!! How about that Metro????? It's Called GOOD CUSTOMER SERVICE!!!!! Maybe you need to take a good old-fashioned Course in 'Customer Service ETIQUITE, and PERHAPS EVEN THROW IT INTO THE TRAINING PROCESS OVER THERE AT METRO HEADQUARTERS!!!!
Refreshing is what it would be...to PAY for a Service, and ACTUALLY GET That service. I for one will return my phone today, get another, and if it so much as Rings wrong, or deletes one thing....I WILL DEMAND MY $ BACK< FOR ALL OF IT'S EQUIPMENT, and switch to YET ANOTHER CO., that perhaps Guaranties it's Products!!!!
Very Truly Yours, TMH, Dissatisfied Customer!
More Reviews on Metro PCS: