Staples Informative - Disgusted with overall involvement
SONOMA, CALIFORNIA -- Purchased a TOMTOM GPS October 16, 2011. Purchased the warranty. I am in error and so are both Staples and TOMTOM.
My error: I failed to read the small print on the receipt "returned items must be within 14-days of purchase". Also I did not ask about the warranty I purchased which I now learn becomes active October 16, 2012.
After using the TOMTOM GPS 7-days short of having it for two months, the GPS stopped working, therefore I had to cancel an important meeting because I did not know how to reach my destination.
I visited Staples saying I wanted my money back because the TOMTOM stopped working. They told me to call Staples Corporate who told me to call TOMTOM Corporate. In callling TOMTOM for support, I ended up talking to Mexico to get some technical support Friday, Saturday, Sunday and all day Sunday -- the process consisted of setting up a TOMTOM account on my computer and attempting to download files, then deleting all of them, starting again and continuing and continuing until the TOMTOM GPS would not turn off. I had to stick a paper clip in the GPS to turn it off.
Enough already. I again asked for my money back, saying I wanted nothing more to do with TOMTOM who agreed there was a problem and I should return to the store for a refund. In returning to Staples, the answer was NO refund since I did not return the GPS within 14-days.
I'm out $150 with a device that does not work.
Now I'm reduced to completing a two-page form, faxing and awaiting their receipt within 3-days or they will decline my paperwork.
Some corporations suck.