PayTel Complaint - PayTel is a monopoly that overcharges and refuses to refund dropped calls
SALEM, VIRGINIA -- PayTel is the sole provider for phone service for Western Virginia Regional Jail. This is a monopoly without competition that is being forced on people who are very vulnerable and need to keep in contact with their loved ones. Institutions and correctional facilities like Western Virginia Regional Jail must offer an alternative to PayTel with competitive prices and services. PayTel's prices, services, and customer support are atrocious at best. This company is completely incompetent and their practices are unacceptable and frankly un-American. PayTel should not be allowed to have a monopoly on an essential phone service, period. PayTel has dropped numerous calls and has refused to refund any of them. I have already given PayTel hundreds of dollars just so I can make a local call to a loved one who is currently incarcerated, and yet they refuse to refund my dropped calls and have accused me of trying to swindle their system. I am at a loss for words. PayTel and their business practices are absolutely disgusting, it is unacceptable and un-American that we are forced to use a monopoly for such an essential service. I am tempted to contact my lawyer and provide my phone records showing that I have never once had a dropped call in my area except when using PayTel's completely unreliable service, and that PayTel has blamed me and my telephone service provider for their failure to provide adequate service and that PayTel refuses to refund my dropped calls. I will be pursuing a class action lawsuit against PayTel and will be lobbying for the implementation of an alternative, competitive telephone service provider.
I have already spoken with your (PayTel) supervisors numerous times and am now pursuing legal action.