Office Depot Complaint - How can one be so good, but the others so bad?

Review by meinsewa46 on 2011-12-15
SEATTLE, WASHINGTON -- The OfficeDepot in downtown Seattle on 5th Ave is the bomb.....extraordinary customer service etc..... Unfortunately I live in the you District, andthe one here (at the entryway to University Village) could not possibly be more opposite. I really do not like traveling downtown to shop at a store where customer service from the minute you step in is a priority as opposed to having to literally yell "Can anyone here help me?" from the aisle to get them away from their coffee (or what?) claches and video games they are playing on the supposedly customer help computers (you can't even get the guy off playing his video games to actually do his job of being help to customers). I have sent this complaint a couple times now on the Office Depot website, indicating that the management style of the two stores is so diametrically opposed, with mgmt and staff so good at one and just plain pathetic at the other. (It really is an insult to have a guy playing video games tell you to order it on line because he didn't want to check the stock room.) MY ADVICE AS A PROPERTY MGR TO ALL YOU OTHER PROFESSIONALS: AVOID THE OFFICE DEPOT BY UNIVERSITY VILLAGE LIKE THE PLAGUE.

At least then you can continue your shopping in the UV in a much better mood. AND, if you want to shop at Office Depot, wait til you get downtown and go to a kickass store for service and stock instead of this pathetic thing that dares to share space with the UV.
Comments:4 Replies - Latest reply on 2011-12-17
Posted by jktshff1 on 2011-12-16:
Location and attitude. That's why a location is necessary in complaints
Posted by Starlord on 2011-12-17:
How? Very simple. The workers at stores are human beings, not robots assembled and preogrammed. In any chain, you will get stores that have hired terrific people, and other stores where they hire doofuses. It is entirely the hiring requirements of the managers.
Posted by T on 2011-12-17:
Good complaint for anyone else who has both the University Village and downtown Seattle locations to choose between. Based on your experience, I wouldn't even consider going to the UV one.
Posted by lexophiliac on 2011-12-17:
The U district is populated by UW students and dropouts from where the commercial area draws the majority of its hiring pool, whereas Downtown Seattle draws from a more experienced, diverse, vetted crowd.
Had a good chuckle when the U district comedy club Giggles changed to the adult entertainment club Jiggles and the nearby school reported an unprecedented increase in father PTO meeting participation. :P

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