Kentucky Fried Chicken Complaint - Rude Employees
DYERSBURG, TENNESSEE -- My husband and I and our 2 young children, traveling from tiptonville to dyersburg, were on our way to our oldest sons ball game so we stopped at Kfc to feed our kids. We talked about it all the way over there and my children didn't eat after school because they were waitin to eat there. We walked in and there was one person being waited on and we stood there about 10 minutes when the girl running the register,(jana), hollered for some help and this girl named melanie started rudely hollering at jana and refused to help so jana went back there where she was and told her that she needed help and this melanie started hollering at her. We had stood in line for about 15-20mins and were still not getting service because melanie refused to help her and continued to argue with her very loudly and very rudely. I do not mind waiting if the employees are nice and trying to accommodate me however that was not the case. I am not one to complain either but was really really mad over this situation. A lady had walked up behind me. When melanie hollered at jana again I told my husband to lets go I did not appreciate being treated like this. I can take my business elsewhere. So me and my family left and went to Wendys. While we were nicely being waited on, I looked up and saw that the lady behind me in line at Kfc had just walked through the door looking very mad. So Kfc lost 5 customers because of the arguing their employees were doing. So I asked the lady," I guess you got mad too huh? And she said no one is going to treat her that way..And what is even worse is this is not the first time I have encountered this issue at this particular Kfc and they werent even busy. There was one customer in front of me when I walked in and after 15mins she was done and was asking for names of the employees and I was still not getting waited on. They are rude. No one wants to help the girl up front and the buffet is always dried out and looks terrible and rarely has any chicken in it!! Its Kfc for christs sake!! Needless to say, that was my families last trip to that restaurant. And we used to eat there often and stopped because of the rude behavior and decided to try it out again becasue our children wanted to go and were starving..But they proved once again that they can't handle that business..Someone really needs to come in and pay close attention to the help they have in there...Thanks Wendys for the hospitatlity and politeness of your staff and the efficiency of getting our food to us in a timely manner....
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