Sprint PCS Complaint - COMPLAINT - Inappropriate Selling Practices!!!
CHICAGO, ILLINOIS -- Had a shared plan with my son for 3 years for $69.99, my son left to Europe, called to cancel his line (there is a note on the account of cancellation request made), no action taken. Had to call customer service number of times, finally they supposedly canceled one line and DOWNGRADED ME TO AN INDIVIDUAL PLAN for $49.99, and gave me confirmation#. A week later they disconnect me all together and when I call it turns out there are two suspended lines now, plus one canceled, and the plan is still $126 per month (from $69.99) without anyone requesting any such change! NO WAY TO FIGURE THINGS OUT, they just keep repeating the same to me: "someone has called and requested an account upgrade". When I asked for e-mail, FAX or mailing address to communicate on writing, they responded that there is "no such thing with SPRINT"?!?!?
Where do I report them?