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Sprint PCS Complaint - COMPLAINT - Inappropriate Selling Practices!!!
Complaint
CHICAGO, ILLINOIS -- Had a shared plan with my son for 3 years for $69.99, my son left to Europe, called to cancel his line (there is a note on the account of cancellation request made), no action taken. Had to call customer service number of times, finally they supposedly canceled one line and DOWNGRADED ME TO AN INDIVIDUAL PLAN for $49.99, and gave me confirmation#. A week later they disconnect me all together and when I call it turns out there are two suspended lines now, plus one canceled, and the plan is still $126 per month (from $69.99) without anyone requesting any such change! NO WAY TO FIGURE THINGS OUT, they just keep repeating the same to me: "someone has called and requested an account upgrade". When I asked for e-mail, FAX or mailing address to communicate on writing, they responded that there is "no such thing with SPRINT"?!?!?
Where do I report them?
Where do I report them?
Comments:
Posted by Alain on 2011-12-18:
Start by using this link to report them to the Ohio consumer protection agency: http://www.ohioattorneygeneral.gov/About/Sections/consumer-protection click on the "Forms" button on the right of the opening webpage. Then go to http://www.fcc.gov/complaints and then http://www.ftc.gov/bcp/index.shtml
After this (It won't take all that long), be sure and contact Sprint-PCS Corporate Office (2 Easton Oval Suite 400, Columbus, Ohio 43219) [614] 428-1800 and let them know that you've reported them. They'll appreciate your feedback!
After this (It won't take all that long), be sure and contact Sprint-PCS Corporate Office (2 Easton Oval Suite 400, Columbus, Ohio 43219) [614] 428-1800 and let them know that you've reported them. They'll appreciate your feedback!
Posted by raven2010 on 2012-01-03:
Every change I make with Sprint, whether on the phone or online, shows up on their website.
When I log in, I get a list of messages for recent changes, when my bill is ready, etc
The OP should be able to log on and see the same thing.
Also, once I log in to my account, on the left side about half way down the screen it says contact us and lists the two closest stores as well as a button that says EMAIL--very easy to have it in writing
When I log in, I get a list of messages for recent changes, when my bill is ready, etc
The OP should be able to log on and see the same thing.
Also, once I log in to my account, on the left side about half way down the screen it says contact us and lists the two closest stores as well as a button that says EMAIL--very easy to have it in writing
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