CVS Store Number 2019 Complaint - Customer Service? Not in this Store!
MONTCLAIRE, VIRGINIA -- On December 15th, I went into CVS in Montclaire, Virginia to scan a picture and make multiple copies. With my cart, I began my wait in line behind one yung male teenager and his mother. He had begun to make books on the machine. It was the only working machine available. After a few minutes his mother left the store. For nearly 2 hours, I stood with single picture in hand, waiting for the machine. Meanwhile, he talked on his cell phone which had slowed his progress. I asked him if he had more books to do, and he told me that he was working on his last one. Unfortunately, he was not only oblivious to the needs of anyone but himself, but he was dishonest. He continued to make several more books. I had spoken to the manager after having waited the first hour. After that, neither the manager or the photo clerk came near the machine or me. After 2 hours, I spoke again with the manager, who said, "He's a paying customer. I can't take his cell phone away." I hadn't asked him to take it away. I had asked that he at least ask the child to put it away while he was using the photo machine. He refused. I told him that I had never had worse customer service in entire life. I left my entire cart of merchandise, including video camera, and walked out of the store. Today I will be spreading the word to friends, neighbors and to those at my job. A penny's worth of customer service would have saved the store hundreds, possibly thousands of dollars in sales. I only wish that the parent of the young customer had taught him common courtesy. Allowing a woman to stand for two hours with a single picture in hand while using the only machine available, and while using the cell phone which delayed completion of his multiple projects, was unkind and extremely rude. Perhaps the store shouldn't allow unsupervised minors to remain for long periods of time. As there were very few customers in the store, it was obvious that the child was no longer accompanied by an adult.
P.S. I went right to Target, where my entire transaction was finished in less than 8 minutes. I was treated with respect there, and the customer service was excellent. The manager of CVS should try shopping at Target. Customer Service abounds there.