Travelers Insurance Co. Complaint - Travelers Insurance Denies Claims
PORTLAND, OREGON -- A Travelers Auto Insurance Co. client backed out of her driveway and hit the side of my car as I was passing by. Tree branches and parked cars blocked her view of the roadway. I requested Travelers to authorize repairs sending them photos, aerials and a scale sketch showing that in order to see me timely she would have had to be way into my lane-which wasn't the case. The other driver received a citation from the local police department for "improper backing/accident" and my insurance co., PEMCO, said I was not at fault. PEMCO also submitted a claim to Travelers for the repair costs for my auto. Travelers declined my claim for my $300 deductible and my 3-day car rental. The agent told me that it was a joint decision with her manager. So this must be company policy. Beware!! PEMCO authorized my auto repairs without the deductible or auto rental (per my insurance coverage). I had to research the accident and file a small claims court suit against the other driver to recover my insurance deduction, auto rental and court costs. This cost me an enormous amount of time. I won the court case against the other driver. Travelers paid me the court judgment and reimbursed PEMCO for the repairs. This accident should have been initially settled by Travelers. However, Travelers Insurance Co. chose to deny the claim maybe hoping it would not be pursued. They wasted a lot of people's time and resources - a totally unprofessional response. In reading other people's complaints against Travelers Insurance Co., this seems to be an all-too-common response.