Avis Budget Group aka Budget Rent A Car Complaint - Unauthorized toll charges placed on my credit card after usage
PROVIDENCE, RHODE ISLAND -- To Whom It May Concern:
Indeed I did rent a car from Avis Budget Group at Providence Airport from 10/06/11 to 10/09/11. I did not however go through any Garden State Tolls. I did not go through any toll stations.
After arriving at Providence airport, my friend and I proceeded to the Budget counter. The reservation I had made 3 months prior was evidently worthless, the clerk in training offered me a larger vehicle at more money as they did not have the vehicle I contracted for. I told them I did not need nor want a larger vehicle and had to wait until an economy class vehicle was checked in, ironically a little red car with New York license plates. My elderly blind friend and I were made to wait until they could rinse the car off.
My guess would be that perhaps the person driving the vehicle to Providence went through the tolls or someone switched out whatever the transponder things are.
We left the airport and proceeded directly to Groton CT to our motel within the hour where we spent that evening after stopping to see my brother in Ledyard CT. The next day we spent the entire day touring Mystic Seaport in Mystic CT with the car parked until we visited my brother in Ledyard CT again. All these locations are in southeastern CT close to the Rhode Island state line. The following day, Saturday, October 08, 2011, we did not drive the car as my brother in CT took us around for the day. On Sunday, October 09, 2011 we returned the car to Providence airport via Burlingame State Park and Misquamicut Beach. The car was returned by the appropriate check in time. I have documentation showing where we were. We used 400 miles + - the entire time.
When I received my November credit card statement, I noticed the charge. I called the telephone number given to me 866-257-3707 on 11/02 at approximately 5 pm and spoke to a young lady about it. She was very rude and told me the transponder things didn’t lie. I explained to her I never left Rhode Island or southeastern Connecticut nor did I go through any toll stations. I spoke with her for about 17 minutes and she said she would contact me back after their investigation. To this day, I have never received a call back.
I called my sister in law in CT that same evening, 11/02 to ask where the Garden State Parkway was and if I had gone through tolls from Providence to Groton CT, the furthest distance I drove. She said it was in New Jersey! Imagine my surprise. I have receipts tracking everywhere I have told you and times of checkins/visits. My friend was with me the entire time and has agreed to become a witness to this case.
I hope the credit union will alert their customers to this shady practice of adding charges to unknowing customers in the hopes they will overlook them and pay the bill. Fox 13 news and Bay News 9 here in Tampa have been documenting and reporting on these shady practices. Furthermore, I will never rent another vehicle from Budget Rent A Car and will alert my friends and family to this incident by sharing and posting this letter.