NAPA Auto Care Center Complaint - Modified New Shocks
YUBA CITY, CALIFORNIA -- December 13, 2011
Napa Auto Care Center on Bridge Street, in Yuba City, CA installed 4 shocks on my stock 1990 Ford Econoline E150. They installed the wrong shocks verified by Gabriel Shock Absorber Company, by drilling out the rubber and steel bushing on the shock absorber, so it would fit, even though this part is not specified for my vehicle. Gabriel Shock Absorber company technical advisor said that if the NAPA service agent had ordered the correct part number shock, it would have bolted in just like the factory shocks. Gabriel said the warranty was now void and they would not insure that the vehicle was safe to operate. Daniel of Gabriel Shocks said that he had never heard of an auto repair shop doing anything like this.
You can see the bolt going right through the yoke of the axle in the mounted position with no rubber and no bushing in place.
Always demand that you get your OLD PARTS. Take pictures of anything and everything that is questionable.
Maybe I will get my spare car keys that they have, in addition to a worry free repair from a "reputable" company.
NAPA "Warranty" (James in CO) reacted as if this was "no big deal" and wanted to refer me to another NAPA Care Center. No Way...a complaint has been made to the Bureau of Automotive Repair in CA, as well as to Gabriel Shocks and the shoddy work is photographed and witnessed so a formal complaint will be made via the State of California. I will show their work on the net for sure.