The Home Depot Complaint - Buy from LOWES! - Refrigerator
VIRGINIA -- Called on Friday to confirm a order that was place 3 weeks ago but this was the 1st available day to deliver. The time given was 1:30-5:30. Asked if they could narrow the time frame as it's the weekend before Christmas and I have much to do but sit around for 4 hours waiting. They said no, but they would call me 30 minutes before they arrive. So I scheduled my morning to be out doing errands, shopping, etc.
7:30 am - I get a call from them saying they will be at my house in an hour!! I cancel my plans and proceeded to move the old refrigerator and take everything out. An hour an a half later they are not HERE! Call customer support and talk with "Jacky" who sarcastically says "They are not scheduled to come to your house until 1:30 - 5:30" I said,"I understand that was the time-frame yesterday, however, you all have called me this morning @ 7:30 and changed it! And, I'm very upset about it as I had to cancel my plans for the day and rush to get the frig cleaned out!" She said, "So, you are upset because the driver pushed a wrong button!!" I said, "Well, yes I am! Somebody needs to get this frig here asap!" And, she shouted "We will get your frig there between 1:30-5:30!" After reading these comments, I'm extremely nervous about the entire purchase and should there be anymore problems at all - I will get my $1,000 back and cancel the order!!